Shipping policy
SHIPPING POLICY
Order Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.
During periods of high demand, processing times may be slightly extended.
Shipping Time Estimates
We work with global fulfillment partners to bring you the best products at competitive prices.
Estimated delivery times:
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United States: 5–12 business days
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Canada: 7–15 business days
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International: 7–20 business days
Please note that these are estimates and actual delivery times may vary depending on location, carrier delays, or customs processing.
Shipping Costs
Shipping rates are calculated at checkout. We may offer free shipping promotions from time to time.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 2–5 days for tracking information to update.
Delayed or Lost Packages
If your order is delayed beyond the estimated delivery window, please contact us and we will assist in locating your package.
Nova Finds is not responsible for delays caused by carriers, customs, or incorrect shipping information provided by the customer.
Incorrect Address Disclaimer
Please ensure all shipping details are correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
Customs, Duties, and Taxes
International orders may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer.
Split Shipments
In some cases, your order may arrive in multiple packages due to fulfillment from different warehouse locations.
Contact Us
If you have any questions about your order or shipping, please contact us at:
novafindsco@novafindsco.com