Refund & Return Policy
We want you to love what you ordered.
If something isn't right, we're here to help. Please read our policy below.
30-Day Returns
We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in original packaging.
How to Return
Email us to initiate a return. Once your return is approved, ship the item back to us. Please note that return shipping costs are the customer's responsibility.
Refunds
Once we receive and inspect your return, we'll process your refund within 3–5 business days back to your original payment method. You'll receive an email confirmation once your refund has been issued.
Non-Returnable Items
The following items are not eligible for returns:
- Final sale items
- Opened or used products
- Items returned after 30 days of delivery
Damaged or Wrong Items
If you received a damaged or incorrect item, please contact us immediately and we'll make it right at no extra cost to you.
Thank you for shopping with Nova Finds. We appreciate your trust and support! 💚